PRIVACY POLICY

Privacy Policy Last updated: 01/01/2026 Pinnacle Concierge (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit www.pinnacleconcierge.co.uk or engage with our services. ⸻  1.⁠ ⁠Who We Are Pinnacle Concierge is a UK-based luxury automotive and lifestyle concierge service. For the purposes of data protection law, Pinnacle Concierge is the data controller of your personal information. Contact details: Email: sales@pinnacleconcierge.co.uk ⸻  2.⁠ ⁠Information We Collect We may collect and process the following information: • Name • Email address • Phone number • Enquiry details and preferences • Vehicle requirements or ownership information (where provided voluntarily) • Correspondence records • Website usage data (IP address, browser type, pages visited) We only collect information that is necessary to provide our services or respond to enquiries. ⸻  3.⁠ ⁠How We Use Your Information We use your personal data to: • Respond to enquiries and requests • Provide vehicle sourcing, ownership management and concierge services • Communicate with you regarding services, proposals or updates • Maintain internal records • Improve our website and services • Comply with legal or regulatory obligations We do not sell or rent your data to third parties. ⸻  4.⁠ ⁠Legal Basis for Processing We process personal data under the following legal bases: • Consent – where you have provided information voluntarily • Contract – where processing is necessary to deliver services • Legitimate interests – to operate and improve our business • Legal obligation – where required by law ⸻  5.⁠ ⁠Sharing Your Information We may share information only where necessary with trusted third parties, such as: • Vehicle inspectors or specialists • Finance providers (with your consent) • Insurers or warranty providers • Storage, transport or detailing partners • Professional advisers (legal, accounting) All partners are expected to handle data securely and lawfully. ⸻  6.⁠ ⁠Data Security We take appropriate technical and organisational measures to protect your personal data against loss, misuse or unauthorised access. Access to personal data is limited to those who need it for legitimate business purposes. ⸻  7.⁠ ⁠Data Retention We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal or accounting requirements. ⸻  8.⁠ ⁠Your Rights You have the right to: • Access your personal data • Request correction of inaccurate data • Request deletion of your data • Object to or restrict processing • Withdraw consent at any time To exercise your rights, contact: sales@pinnacleconcierge.co.uk ⸻  9.⁠ ⁠Cookies Our website uses cookies to enhance user experience and analyse performance. You can control cookie settings via your browser. ⸻ 10.⁠ ⁠Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website.